Privacy policy

Sledenje d.o.o. respects the privacy of its users and is fully committed to protecting their personal data. This Privacy Policy explains how Sledenje d.o.o. (“Sledenje”, “we”, “us”, “our”) processes information about individuals, including personal data, in relation to the use of the TachoLab website and the digital tachograph service (“Service”). Below you may find detailed information about what type of information we collect about individuals and why, what we do with it, and how we handle such information.

By accessing or using this website or any of our Services, you agree to the terms set out in this Privacy Policy, Cookie Policy and Terms of Service. If you do not agree with this Privacy Policy, you must leave this website and discontinue all use of any of our Services.

1. Information we process

1.1. Sledenje d.o.o. collects, generates and receives information in a variety of ways when you use the Service. Some of this information is considered personal data.

1.2. When you use TachoLab you provide the following information, containing your personal data:

1.2.1. full name;

1.2.2. e-mail address;

1.2.3. payment information;

1.2.4. phone number;

1.2.5. shipping/billing address;

1.2.6. any other information, which you provide for this purpose.

1.3. Some information may be processed while you use our Service. Depending on the scope and configuration of TachoLab Service, this information may also contain certain personal data about:

1.3.1. your device and browser (such as IP address, browser type, software version etc.);

1.3.2. digital tachograph data including driver’s activities (time spent on breaks, start, stop and end time of driving, driving duration, tachograph calibration, tachograph manufacturer, etc.).

1.3.3. the vehicle (such as vehicle registration, type of vehicle, mileage and other technical information).

1.3.4. digital tachograph card (such as card issuing authority, information about controls, etc.).

1.4. Upon configuring settings of your TachoLab account, you may provide some information that, in connection with other information, may contain personal data.

1.5. You can choose to integrate third-party services in relation to certain aspects of TachoLab Service. A third-party service is a software that integrates with the Service and you can enable or disable such integration for your TachoLab account. Once enabled, the relevant third-party service provider may share or receive certain information (including importing or exporting).

1.6. Upon visiting our website, we may collect and process the following information that may contain your personal data:

1.6.1. your device and browser;

1.6.2. your IP address;

1.6.3. other information that is collected from cookies and similar technology we use.

2. Purposes of processing

2.1. Sledenje will process your personal data in order to provide you with the Service, improve it, solve any Service-related issues you may have and ensure that you receive the best customer experience possible.

2.2. Sledenje collects and processes your personal data for the following purposes:

2.2.1. To register you for the use of the Service, verify your identity and create your TachoLab account.

2.2.2. To personalize your use of the Service when you set up your account settings;

2.2.3. To analyze the usage of the Service and the user’s preferences.

2.2.4. To communicate with you and inform you about TachoLab Service and provide you any Service related support, answer your questions and process your requests.

2.2.5. To protect legal interests of Sledenje, its users and other third parties and for legal reasons such as, e.g. enforcing our Terms & Conditions, agreements or policies, complying with any applicable law and assisting law enforcement authorities.

3. Legal grounds for processing

3.1. Sledenje only collects and processes your personal data where we have lawful basis. Legal grounds for the processing of your personal data vary depending on the specific group of data and the purposes for processing it. Note that we may be processing the same personal data for several purposes simultaneously and, respectively, on more than one legal ground.

3.1.1. Contract. Most of the time the legal basis for processing your personal data is the contractual relationship between you as the user of Service and Sledenje, since we need certain information to conclude the contract and fulfil our obligations arising out of this contract.

3.1.2. Legal obligation. In some cases, Sledenje processes personal data on basis of legal obligations, imposed on us by applicable law, such as financial and tax reporting obligations, or if we have to respond to legal process.

3.1.3. Legitimate interests. Processing of your personal data is necessary for pursuing legitimate interests of Sledenje or the legitimate interests of third parties, always ensuring that such processing shall not outweigh your rights and freedoms. For example, we may process your data for marketing purposes based on our legitimate interest of developing and improving our business. Other legitimate interests include maintaining Service to meet the needs of our users and clients, advertising to make our Service freely available for users, detecting and preventing fraud, abuse, security and technical issues with the Service, fulfilling obligations to our partners, enforcing legal claims, etc.

3.1.4. Consent. When you subscribe to our blog or newsletter, we will send you information, for example, our news, promotions or offers, based on your consent. Note that you have the right to withdraw your consent at any time and unsubscribe by using the unsubscribe link provided in the e-mail or by contacting us.

4. Retention period

Sledenje will process your personal data for as long as any of the above-mentioned legal basis for data processing exist. At the end of this period Sledenje will delete your data from TachoLab platform.

5. Sharing your personal data with third parties

5.1. For Sledenje to be able to provide you with our Service, we work with third parties that provide us with different services we need in ordinary course of our business. The categories of third party recipients (processors) of personal data include hosting and server co-location service providers, communication and content delivery networks, data and cyber security service providers, billing and payment processing service providers, fraud detection and prevention service providers, web analytics, email distribution and monitoring service providers, session recording service, advertising and marketing service providers, IT, legal and financial advisors, among others (“Third-Party Service Providers”).

5.2. Third-Party Service Providers only receive the minimum amount of personal data as necessary for them to provide us the requested service. Sledenje shares personal data only with such Third-Party Service Providers that have undertaken to comply with obligations set out in this Privacy Policy and applicable data protection laws.

5.3. In certain situations, we might have a legal obligation to share your information with third parties, if it is required by law or when information is requested by public authorities.

6. Your rights

6.1. You have the right to request access to your personal data and to correct, amend, delete, transfer, or limit the use of your personal data by logging into your Tachogram account or by reaching us usrajjing the contact information provided below. Before providing information, we may be required to verify your identity, thus we may require additional information.

6.2. If you believe that we have processed your personal data unlawfully, you have the right to submit a complaint to the contact information provided below, or to the respective data protection supervisory authority.

6.3. Provision of personal data is a requirement necessary to receive the Service and to enter into a contract with Sledenje.

7. Privacy policy changes

7.1. Sledenje may occasionally amend this Privacy Policy, for example, in cases when we introduce new services or new features. The amendments to this Privacy Policy enter into force and are applied from the moment they have been uploaded to this page.

7.2. Therefore, we encourage you to check this page from time to time. By continuing to use our Services or otherwise providing personal data to us, after the amendments to this policy have been implemented, you agree to the updated terms of Privacy Policy.

8. Contact information

In case you have any questions about this Privacy Policy or our data processing practices, or if you would like to exercise any of your rights as a data subject regarding your personal data, please contact us by email or via post to address:

Company: Sledenje d.o.o.

Address: Letališka cesta 33d, 1000 Ljubljana, Slovenia